FAQS ?

Cuando entro a la Tienda a conocer los Productos y con la intención de COMPRAR veo que todo está en INGLES y no entiendo nada, Como hago ?

Fácil !!  utilice nuestro mejor TRADUCTOR para todos los Idiomas ( botón pequeño que aparece en una esquina de la tienda con la Bandera de cada país ).

 How do I place an order ?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

 What are your Payment Methods?

We accept credit cards (Visa, Master Card, American Express, and Discover).

What is the currency of the store?
Can I pay in another currency?

Currency Dollars US$. All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

 

Como se llama la pasarela de pago que ustedes utilizan en Colombia para poderles pagar con Tarjeta de Crédito, Tarjeta Débito o en Efectivo ? 

PAYU LATAM, es la Pasarela más Segura y la más grande de Colombia.

Tarjetas de Crédito: Visa, Mastercard, American Express, Diners Club, Credito Fácil Codensa.

Efectivo: Efecty, Baloto, Via y Su Red.

 

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

 How long do I wait until my order is sent out?

Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.

When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes about 7- 25 business days, and depending on how fast customs in your country processes the package. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

 How do I track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

https://www.17track.net/

https://global.cainiao.com/

https://www.usps.com/ (for US customers only)

http://www.sf-express.com/

 

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

 I tracked down my order and the status says Return to Sender, ¿what should I do?

 In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to tecnoempresas@gmail.com  and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.